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$5.00 FLAT RATE SHIPPING ON ALL US ORDERS. $5.00 FLAT RATE SHIPPING ON ALL US ORDERS.

FAQs

Method of Payment

We accept all major credit cards for payment: Visa, Mastercard, American Express, Discover, Apple Pay, Paypal.

Sales Tax

All orders will be subject to 9.6% Kansas state sales tax.

Shipping and Tracking

We offer a flat $5.00 shipping charge on each order within the Continental U.S. No orders will be accepted or shipped outside of the Continental U.S. Your items will ship within 48 hours of your purchase and will arrive 3-5 business days after being shipped. You will receive a shipping confirmation email with your tracking number when your order is packaged. Please email us at pscustomerservice@hotmail.com if your order needs to be expedited for an additional fee.

Return Policy

All regular priced online purchases may be returned or exchanged within 21 days from the date of purchase for a full refund.  All "On Sale" merchandise can only be returned for store credit.  All "clearance items" and jewelry are final sale and non-refundable.  Items returned must have tags intact and be unworn.  If you receive an item you believe to be defective, please contact us immediately and leave tags intact for return.

Please send all returns/exchanges with receipt to:

Returns Department
shoppinksuitcase.com
312 E. 11th Street
Ottawa, KS  66067

Please package all return merchandise and receipt securely in an appropriate shipping box or envelope and send back to the above address.  We are not responsible for any lost package in transit.

Exchange Policy

Once we receive your item for exchange, we will send your new item to you at no additional cost. As soon as we have shipped the item, you will receive an email containing the tracking information.

Refund Information

All refunds will be credited to the same credit card account used for the original purchase. Please allow 1-2 weeks from the date we receive your return for your account to be credited.

Gift Card Purchases

No shipping charges will be added to the purchase of a Pink Suitcase gift card.

Credit Card Security and Privacy Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.